Whenever I train new interpreters, I am often asked how to be confident and what to do when encountering a difficult call. Starting out as a new interpreter can feel like stepping into a whirlwind. The responsibility of facilitating communication, especially in high-stakes scenarios, might seem overwhelming. But let me assure you: confidence and proficiency come with time, practice, and perseverance.

Here are some thoughts to guide you as you navigate the early stages of your interpreting career:

1. Confidence Begins with Showing Up

The fact that you’ve chosen to become an interpreter says a lot about your courage and willingness to help others. Remember, every seasoned interpreter was once in your shoes, nervous, unsure, and worried about making mistakes. Confidence isn’t something you have to master overnight; it grows each time you take a call or step into an assignment. Trust in your training and your desire to improve.

2. Every Call Is a Learning Opportunity

You may find yourself in challenging situations, whether it’s navigating medical jargon, handling a high-pressure emergency, or interpreting emotionally charged conversations. These moments, while daunting, are invaluable learning experiences. Each challenging call you tackle helps build your expertise and resilience.

It’s okay not to know everything right away. Don’t hesitate to use resources like glossaries, colleagues, or supervisors. Asking questions and seeking clarification is part of the process.

3. Mistakes Are Part of the Process

Let’s be real: mistakes will happen. No interpreter, no matter how experienced, is immune to them. What’s important is how you respond. Use mistakes as stepping stones for growth. Reflect on what happened, take note of areas to improve, and move forward with a better understanding. Be kind to yourself; perfection isn’t the goal, progress is.

4. Focus on the Value You Bring

Never underestimate the positive impact you have as an interpreter. By bridging language barriers, you are empowering individuals to access vital services, connect with others, and share their stories. Your work matters deeply, even if you’re still learning and growing.

5. Build Your Toolkit Gradually

Over time, you’ll develop techniques and resources to handle a variety of situations. Whether it’s expanding your vocabulary, mastering industry-specific terminology, or refining your note-taking skills, give yourself the grace to build your toolkit step by step.

And don’t forget to lean on your support network. Fellow interpreters, mentors, and supervisors can offer invaluable guidance and encouragement.

6. Celebrate Small Wins

It’s easy to focus on what didn’t go perfectly, but don’t forget to celebrate your successes. Did you accurately convey a tricky phrase? Handle a call with professionalism and poise. Recognize these moments and use them as fuel to keep going.

7. Take Care of Yourself

Interpreting can be mentally and emotionally taxing, so make self-care a priority. Whether it’s through exercise, mindfulness, or connecting with loved ones, find ways to recharge. A well-rested and balanced mind is better equipped to tackle challenges.

8. Be Calm with Difficult Clients or LEP Persons

For Over-the-Phone Interpreters (OPI), dealing with difficult clients or Limited English Proficient (LEP) persons can feel intimidating. However, staying calm and composed is key. Remember, frustrations may arise due to stress, confusion, or the high-pressure nature of the situation. Your role is to act as a bridge, maintaining professionalism and patience.

Take a deep breath, listen attentively, and focus on providing clarity. If emotions run high, grounding yourself can help de-escalate the situation. Over time, you’ll develop the resilience and communication strategies needed to handle such calls with ease.

Remember: Growth Takes Time

No one becomes a master interpreter overnight. Be patient with yourself and trust the process. With time, dedication, and experience, you’ll look back and realize just how far you’ve come. And when you face challenging calls, know that you’re not alone, every interpreter has been there and come out stronger.

So keep going. You’re doing important work, and the world is better for having someone like you in it. Confidence will come, skills will sharpen, and you’ll thrive in this incredible profession. Believe in yourself, and trust that you have what it takes to succeed.

^{Disclaimer: The views and opinions expressed in these blog entries are solely those of the author and do not necessarily reflect the official policy or position of the company. Any content provided by the author is of their opinion and is not intended to malign any religion, ethnic group, club, organization, company, individual, or anyone or anything.}